Frequently Asked Questions
Everything you need to know about our luxury hand care and botanical treatments.
What makes the Hand Therapy collection unique?
Our Hand Therapy creams are formulated with a blend of shea butter, macadamia nut oil, and botanical extracts to provide intense hydration without leaving a greasy residue. They are designed to restore softness to even the most overworked hands.
Are your products tested on animals?
No, Hand Therapy by Crabtree & Evelyn is committed to cruelty-free practices. We do not conduct animal testing on any of our finished products or ingredients.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for skincare items?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our customer service team to initiate a return or exchange.
Are your hand creams safe for sensitive skin?
Yes, our formulas are dermatologist-tested and crafted with gentle botanical ingredients. However, we always recommend performing a patch test or reviewing the full ingredient list if you have specific allergies.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact us within 1 hour of placement. Once an order has reached the shipping stage, it can no longer be modified.